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Frequently Asked Questions
Who is eligible?
- Youth between the ages of 5 and 17 living in the State of New Jersey and who have emotional or behavioral problems can get services through PerformCare. Special consideration for services will be given to youth under age 5.
- Young adults ages 18 to 21 are eligible for services if they are actively involved with Child Welfare, Children’s Behavioral Health, or Juvenile Justice at the time of their 18th birthday. Young adult means, for purpose of eligibility for DCBHS services, an individual, at least 18 years of age and under 21 years of age, who prior to becoming 18 years of age received services from the child-serving system in New Jersey, including but not limited to DCBHS, Division of Youth and Family Services (DYFS), The Juvenile Justice Commission, or any other child-serving state agency and demonstrates a clinical need for the continuation of services provided by the DCBHS system of care, as part of the transition into adult services.
If you have questions about obtaining services, call the toll-free number: 1-877-652-7624 (TDD: 1-866-896-6975).
How can I access services for my child?
Call PerformCare about your youth if:
- You are worried about an emotional or behavioral problem.
- A trusted person such as a friend, family member, teacher, counselor, doctor, or clergyman thinks your youth needs help.
Call the toll-free access number at 1-877-652-7624 (TDD: 1-866-896-6975) for more information on the different services available and how to access them.
Are there programs for my family?
Family Supports Organizations (FSOs) offer programs and support groups for families in their respective counties. To find and access an FSO near you call the toll-free number at 1-877-652-7624 (TDD: 1-866-896-6975).
What is the assessment process?
If you are told that your youth needs an assessment, here is what to expect:
- Within 3 calendar days of your phone call to PerformCare, a service provider will call to schedule an appointment to discuss your youth’s and family’s needs.
- Within 1 week after you set the appointment, the clinician will meet with you regarding what services best fit your family’s needs. The clinician will complete an assessment for your youth and family and send it to PerformCare.
- Within 10 business days from the date of the appointment, PerformCare will review the assessment and make a determination regarding the type of service to be provided.
- Within 3 business days following the review and determination, the provider authorized by PerformCare will contact you.
- If services are not authorized by PerformCare, you will be notified in writing. You will also be told how to contact us if you disagree with the decision and would like to file a reconsideration or appeal.
How can I find a provider?
There are various providers located throughout the state that have been providing services and support for many years. To find a provider near you and access services, call the toll-free number at 1-877-652-7624 (TDD: 1-866-896-6975).
PerformCare also offers an online provider search tool that makes it even easier for you to find providers. You can access this simple tool directly from the PerformCare homepage at www.performcarenj.org. Just click on the Find a Provider link on the homepage under the Youthand Family link.
The Find a Provider feature can search for a provider based on one or more of the following:
- Provider name or organization.
- Zip code.
- Distance from your home.
- County.
- Special requirements (elevator, TTY/TDD lines, interpreter contracted, etc.).
- Services
If you do not have internet access and/or need help finding a provider, please contact Member Services at 1-877-652-7624 (TDD: 1-866-896-6975). Member Services Representatives are available 24 hours/day, 7 days/week, 365 days/year. They can explain behavioral health benefits and help you get behavioral health services for your youth.
For additional information regarding services, providers and the Children’s Systems of Care, please refer to the NJ Children’s System of Care: Youth and Family Guide or call the toll-free access number at 1-877-652-7624 (TDD: 1-866-896-6975).
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