Intensive In-Community (IIC) Providers Orientation

The New Jersey Children's System of Care (CSOC) is a division of the Department of Children and Families that provides an array of integrated and trauma-informed supports and services to youth with behavioral health challenges, intellectual and developmental disabilities, and/or substance use needs.

Intensive In-Community Services (IIC) are a key service component of CSOC. IIC services provide community-based, short-term, focused therapeutic interventions designed to support youth with moderate and complex needs and their families in stabilization, skill development, and community connection.

The interventions focus on engagement of the youth and family, psycho-education, and skill building toward prioritized goals so the youth and family can gain insight and ultimately feel and function better.

As the contracted system administrator (CSA), one of PerformCare's goals is to provide IIC providers the tools and information to deliver services successfully within CSOC.

This webpage is a repository of IIC training materials your agency can use for key CSOC provider operating procedures. Materials discuss how to use the CYBER system, receiving biopsychosocial assessment (BPS) and IIC-BA (behavioral assistance) referrals, and billing for services rendered.

Please make sure to bookmark this page and/or save it to your browser's favorites, as it is unavailable through the main PerformCare website.

The PerformCare New Jersey website provides resources to support providers’ use and navigation of CYBER 2.0. Information will progressively be updated post-deployment to reflect the new screens and functionality within CYBER 2.0. Updated documents will have the CYBER 2.0 icon appear next to them.

If there are any questions regarding the anticipated changes to the Provider Training page, please reach out to pcnjtraining@performcarenj.org.

Clinical guidelines

Back to top

CYBER — general

Back to top

CYBER — security

Back to top

Reporting

Back to top

Billing and claims

  • IIC Billing Guide (PDF) 2.0 – guide to understanding authorizations, authorization modification, determining eligibility, and setup for receiving payment for non-Medicaid billing.
  • Instructional Guide for Entering Claims (PDF) 2.0 – detailed guide to submitting claims using the Health Insurance Claim Form in CYBER for non-Medicaid authorizations.

Back to top

Resources

CYBER Service Desk

Call 1-877-652-7624 Service Desk technicians will assist with CYBER challenges, billing issues and clinical questions.

Customer Support Request Form

Enter a question or request through a secure online form on the PerformCare website: www.performcarenj.org/servicedesk/. The form has a wide range of issues listed and specific requirements that help capture essential information. Documents may be uploaded.

Back to top