CYBER Access Requirements

This update is current as of March 11, 2024.

The following requirements are necessary to access the CYBER management information system (MIS) for the New Jersey Children's System of Care.

If you are a provider and have questions about CYBER, please call the PerformCare Service Desk at 1-877-652-7624. You can also use the Customer Service Request form to contact the Service Desk.

To access CYBER as a provider, you must:

  • Be a security administrator for your agency, or
  • Have your agency's security administrator set up a login for you. Your access will be based on your login type and security levels.

What are the minimum requirements needed to run CYBER 2.0?

  • Operating systems: The following operating systems are recommended:
    • Microsoft: Microsoft Windows (versions supported by Microsoft are preferred, such as Windows 10 or Windows 11).
    • Mac: Apple macOS (versions supported by Apple are preferred, such as Catalina, Big Sur, Monterey, and Ventura).
    • ChromeOS (used with Chromebook).
    • Android operating system.
  • Browsers:
    For the best user experience, set your browser to 100%.
    • Microsoft Edge.
    • Google Chrome.
    • Mozilla Firefox.
    • Apple Safari.
    • With the release of CYBER 2.0, CYBER is no longer compatible with Internet Explorer.
    • Browser Compatibility Update (PDF).
    • Your browser must have the Transport Layer Security protocol version 1.2 (TLS 1.2) enabled.
  • Memory:
    • 2GB RAM minimum; 4GB RAM highly recommended.
  • Monitor:
     Please note that CYBER 2.0 screens are optimized for use with a computer, laptop, or full-size tablet.
    • Display scale: 100% (recommended).
    • Display resolution: The largest resolution recommended in the display settings (commonly 1024 x 768). 

If you have additional questions about CYBER compatibility, please call the Service Desk at 1-877-652-7624, or use the Customer Service Request form.