Resources and FAQs
Child abuse and neglect
Any person having reasonable cause to believe a child has been subjected to abuse or neglect, including while in institutional settings such as child care centers, schools, foster homes and residential treatment centers, should immediately report the information to the State Central Registry (SCR). This is a toll-free, 24-hour, seven-days-a-week hotline.
Child Abuse Hotline (State Central Registry)
1-877 NJ ABUSE (1-877-652-2873)
NJ FamilyCare/Medicaid flyers to stay covered
Help keep members covered with these reminders of where they can find their renewal packets. Below are printable flyers available in English and Spanish.
Department of Children and Families (DCF)
- Division of Children's System of Care (CSOC).
Providers can visit this site for more information on assessments, such as the Strengths and Needs Assessment (SNA), the Crisis Assessment Tool (CAT), additional provider training, and additional CSOC-related information.
Electronic Visit Verification (EVV)
- Electronic Visit Verification for CSOC Providers FAQ (PDF).
Electronic Visit Verification (EVV) is a web-based system that verifies when a provider visit occurs and documents the precise time services begin and end. It ensures that youth and families receive authorized services.
Service Code Guidelines
- Provider service code guidelines (PDF).
Service code guidelines is a grid of service codes and their associated billing codes, units, level of care, and duration.
Service planning reference guides and FAQs
Reference guides are training tools to help promote timely delivery of services and reduce the number of service plans being returned to providers due to errors.
- Care management service planning reference guide (PDF).
- Mobile Response & Stabilization Services (MRSS) reference guide (PDF).
- Joint care reviews (JCR) service planning reference guide (PDF).
- Treatment home stabilization services process (PDF).
- IIC-BA treatment plan and business rules FAQ.
- Claims resolutions, wrap flex, billing and eligibility FAQ.
- Substance use treatment frequently asked questions (FAQ) for providers (PDF).
- Substance use practice guidelines (PDF).
Out-of-home treatment resources
- Out-of-home referral request manual (PDF).
Use this manual to get detailed instructions for requesting out of home (OOH) treatment.
- CSOC Office of Residential Services (ORS - formerly SRTU) (PDF)
Get instructions for working with the CSOC ORS for placing youth in out-of-home treatment.
- Out-of-home provider list (PDF).
- Specialty (SPEC), psychiatric community residence (PCR), and detention alternative programs (DAP) must not be contacted without prior authorization from the ORS.
- Intensive residential treatment programs (IRTS) are exclusively referred through CCIS units only and may not be referred by care management.
- Care management may explore the identified IOS or LOWER only.
- Annex A for out-of-home provider FAQ.
- Information for OOH providers regarding the Annex A Addendum in CYBER.
- The Juvenile Justice Commission (JJC) best practice guidelines (PDF).
Behavioral health providers working with Juvenile Justice Commission-involved youth (including detention and court-involved youth) need to follow these special instructions.
- Partial hospital programs (PHP) information guide (PDF).
Partial Hospital Program (PHP) providers should follow these instructions about when and how to register a youth with PerformCare.