Intensive In-Community (IIC) Providers Orientation

The New Jersey Children's System of Care (CSOC) is a division of the Department of Children and Families that provides an array of integrated and trauma-informed supports and services to youth with behavioral health challenges, intellectual and developmental disabilities, and/or substance use needs.

Intensive In-Community Services (IIC) are a key service component of CSOC. IIC services provide community-based, short-term, focused therapeutic interventions designed to support youth with moderate and complex needs and their families in stabilization, skill development, and community connection.

The interventions focus on engagement of the youth and family, psycho-education, and skill building toward prioritized goals so the youth and family can gain insight and ultimately feel and function better.

As the contracted system administrator (CSA), one of PerformCare's goals is to provide IIC providers the tools and information to deliver services successfully within CSOC.

This webpage is a repository of IIC training materials your agency can use for key CSOC provider operating procedures. Materials discuss how to use the CYBER system, receiving biopsychosocial assessment (BPS) and IIC-BA (behavioral assistance) referrals, and billing for services rendered.

Please make sure to bookmark this page and/or save it to your browser's favorites, as it is unavailable through the main PerformCare website.

The PerformCare New Jersey website provides resources to support providers’ use and navigation of CYBER 2.0. Information will progressively be updated post-deployment to reflect the new screens and functionality within CYBER 2.0. Updated documents will have the CYBER 2.0 icon appear next to them.

If there are any questions regarding the anticipated changes to the Provider Training page, please reach out to pcnjtraining@performcarenj.org.

• Clinical guidelines
• CYBER – general
• CYBER – security
• Reporting
• Billing and claims
• Resources

Clinical guidelines

• Biopsychosocial (BPS) Assessment Reminders and Best Practices (PDF) 2.0 – guide to the processes of assignment referral and turn back, and BPS requirements, returned assessments, and troubleshooting.
• Biopsychosocial (BPS) Narrative Training Guide (PDF) 2.0 – guide to the requirements, components, and completion of the narrative section of the BPS. Narrative must be completed before the CANS strength and needs portion.
• IIC Biopsychosocial (BPS) Randomizer Setup Presentation (PDF) 2.0 – overview presentation to explain the randomizer feature in CYBER.
• IIC/BA Treatment Plans (PDF) – guide to each module of the IIC/BA Treatment Plans, including a detailed explanation of the tabs of the Matrix accordion.
• ICD-10 Instructional Guide (PDF) 2.0 – guide to entering diagnosis, and specific section on diagnosis entry requirement in the Health Insurance Claim Form.
• Strengths and Needs Assessment (SNA) Tool Instructional Guide (PDF) 2.0 – guide to the requirements and completion of each module of the SNA.

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CYBER — general

• CYBER Overview for All Providers (PDF) 2.0 – overview presentation of all main areas and functions in CYBER.
• Browser Compatibility Update (PDF) 2.0 – guide to the browsers that are compatible with CYBER.
• CYBER Overview: My Active Youth (PDF) 2.0 – overview of the functionality to create lists of assigned youth for users.
• Document Upload Functionality Guide (PDF) 2.0 – guide to document upload functionality listing doc types and subtypes.
• Instructional Guide for Provider Details (PDF) 2.0 – guide to the use and functionality of the Provider Details tab, including managing detail relationships for IIH and setup of the randomizer for IIC providers.
• Welcome Page for IIC/BA (PDF) 2.0 – links on the IIC/BA Welcome Page.

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CYBER — security

• CYBER Security Administrator Instructional Guide (PDF) – detailed guide for security administrators to manage users in CYBER. Includes activation, deactivation, password reset, and all security group descriptions.
• CYBER Security Administrator Quick Reference Guide (PDF) 2.0 – brief guide to the most common security administrator functions.
• Role-Based Security for IIC Users (PDF) 2.0 – guide describes the access to functionality based on the user’s assigned role (or title).
• CYBER Passphrase Reset Functionality Instructional Guide (PDF) New –  guide describes the passphrase reset functionalities for all CYBER users. 
• CYBER Passphrase Functionality Presentation (PDF) New –  overview presentation of CYBER Passphrase functionality for all users. 
• Welcome Page Features for High-Level Access (PDF) 2.0 – guide describes role-based security and associated Welcome Page functionality.

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Reporting

• Instructional Guide for Report Access (PDF) 2.0 – guide for Level 3 users to access the Reports section and view, export, or print reports.

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Billing and claims

• IIC Billing Guide (PDF) 2.0 – guide to understanding authorizations, authorization modification, determining eligibility, and setup for receiving payment for non-Medicaid billing.
• Instructional Guide for Entering Claims (PDF) 2.0 – detailed guide to submitting claims using the Health Insurance Claim Form in CYBER for non-Medicaid authorizations.

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Resources

• Important Contact Information for CSOC Providers (PDF) – list of contact information for providers that include PerformCare, Children's System of Care, State Medicaid Fiscal Agent, and Rutgers University Behavioral Health Care.
• Roles of New Jersey Children's System of Care and PerformCare (PDF)
• Intensive In-Community Provider Orientation (PDF) 2.0 – PowerPoint explaining the IIC Orientation Web Page and its purpose.
  
• Intensive In-Community Provider Orientation FAQs (PDF) 2.0 – frequently asked questions about the IIC Orientation Web Page.

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