Provider Training

These instructional guides will help orient you to the tools and features of CYBER.

• AHH Welcome Page (PDF) – buttons and links on the AHH Welcome Page.

AHH Link

• AHH Guide for AHH Providers (PDF) – guide to the Adolescent Housing Hub for AHH users to manage beds, program census, and admit and transition youth.

Security

• Quick Reference Guide for AHH Security Admins (PDF) – brief guide to assist AHH security administrators with user ID management.

For OAS Users

• DCF OAS Guide for AHH Providers (PDF) – guide to the Adolescent Housing Hub for OAS users to manage PIFs and modify admissions records.

These instructional guides will help orient you to the tools and features of CYBER.

• Annex A Addendum Training Presentation (PDF) – overview on the features of the Annex A Addendum.
• Annex A Addendum Instructional Guide (PDF) – guide for Out-of-Home/Annex A Administrators to the Annex A Addendum.

These instructional guides will help orient you to the tools and features of CYBER.

For CMO/OOH/SUT Providers

• Strengths and Needs Assessment (SNA) Tool Instructional Guide (PDF) – guide to the requirements and completion of each module of the SNA.

For IIC/SUT Providers

• Biopsychosocial (BPS) Assessments Reminders and Best Practices (PDF) – guide to the processes of assignment referral and turn back, BPS requirements, returned assessments, and troubleshooting.
• Biopsychosocial (BPS) Narrative Training Guide (PDF) – guide to the requirements, components, and completion of the narrative section of the BPS. Narrative must be completed before the strength and needs portion.

For MRSS Providers

• Crisis Assessment Tool (CAT) Instructional Guide (PDF) – guide to the requirements and completion of each module of the CAT.

For MST/FFT/PHP/CCIS Providers

• Instructional Guide to the Needs Assessment (PDF) – guide to the requirements and completion of each module of the Needs Assessment.

These instructional guides will help orient you to the tools and features of CYBER.

All Providers

• Provider Service Code Guidelines (PDF) – service code guidelines is a grid of service codes and their associated billing codes, units, level of care, and duration.
• Important Contact Information for CSOC Providers (PDF) – includes Medicaid contact information for billing.

For IIC and SUT Providers

• Instructional Guide for Entering Claims (PDF) – detailed guide to submitting claims using the Health Insurance Claim Form in CYBER for non-Medicaid authorizations.
• ICD-10 Instructional Guide (PDF) – guide to entering diagnosis.  Specific section on diagnosis entry requirement in the Health Insurance Claim Form.

For IIC Providers

• IIC Billing Guide (PDF) – guide to understanding authorizations, authorization modification, determining eligibility, and setup for receiving payment for non-Medicaid billing.

For CMO and MRSS Providers

• 3560 and Third Party Liability (TPL) Data Collection in CYBER Presentation (PDF) – overview on creating the 3560 application, 3560 termination requests, and TPL data collection.
• Third Party Liability (PDF) – guide to completing the Insurance tab in the youth record.

These instructional guides will help orient you to the tools and features of CYBER.

• CMO Welcome Page (PDF) – buttons and links on the CMO Welcome Page.
• CYBER Overview for All Providers (PDF) – overview presentation of all main areas and functions of CYBER. 

Plans and Assessments

• CMO Service Planning Checklist (PDF) – pre-submission checklist for CMO Treatment Plans.
• CMO Progress Notes Overview (PDF) – brief guide to CMO progress note notation types, subtypes, and their definitions.
• CMO Annual Review Instructional Guide (PDF) – guide to the requirements and completion of the annual review treatment plan (plan must be associated to the current Strength and Needs).
• Support Attendees Checklist (PDF)  – checklist for entering and updating Support Attendees section of CMO treatment plans.
• Support Attendees Guide (PDF)  – detailed guide to entering Support Attendees section of CMO treatment plans.
• Strengths and Needs Assessment (SNA) Tool Instructional Guide (PDF) – guide to the requirements and completion of each module of the SNA.

YouthLink/Adolescent Housing Hub Link

• Out-of-Home Referral Request (PDF) – checklist to assist the OOH user in treatment service planning.
• Out-of-Home Referral Request Manual (PDF) – CMO providers complete the OOH Referral to request a YouthLink referral for Out-of-Home treatment.
• Instructional Guide to YouthLink for CMO (PDF) – guide to accessing and navigating YouthLink and Out-of-Home referrals.
• Instructional Guide for the Certification of Need (PDF) – guide provides an understanding of the requirements and functionality for the CON process.
• Adolescent Housing Hub Guide for CMO and MRSS (PDF) – guide provides an understanding of the functionality of the AHH.

For Behavioral Health Homes

• BHH Welcome Page (PDF) – buttons and links on the BHH Welcome Page.
• Behavioral Health Home Instructional Guide (PDF) – guide to the nursing assessment, quarterly progress update, progress notes, and outcomes report.

Reports / Data Extracts

• NJ2026 BHH Dashboard Report (PDF) – displays demographics, access (prior MRSS, OOH, and DD service involvement with CSOC), outcomes, and utilization for the BHH population.
• NJ3000 Progress Notes Extract: CMO (PDF) – displays committed progress notes in a date range for youth open to the CMO.
• NJ3001 Authorization Extract: CMO (PDF) – displays CMO authorizations for youth in a date range.
• NJ3002 Demographics Extract: CMO (PDF) – displays youth in a date range who are open to the CMO.

Youth Record

• Face Sheet Instructional Guide (PDF) – detailed guide describing all components and functionality of the tabs on the youth face sheet.
• Face Sheet Overview Presentation (PDF) – overview of features, fields, and functionality on youth face sheet tabs and setting related user preferences.

These instructional guides will help orient you to the tools and features of CYBER.

• DCP&P Welcome Page (PDF) – buttons and links on the DCP&P Welcome Page.
• DCP&P Guide to the Adolescent Housing Hub (PDF) – guide to components and functionality of the AHH.

These instructional guides will help orient you to the tools and features of CYBER.

• FSS Welcome Page (PDF) – buttons and links on the FSS Welcome Page.
• FSS CYBER Instructional Guide (PDF) – guide to the functionality for FSS Link: respite services – admission, reauthorization and transition.
• FSS Provider Quick Reference Guide (PDF) – short guide to the most commonly used FSS functionality.

COVID-19

• COVID-19 FAQs for ISS and FSS Providers (PDF) – FAQs and references about COVID-19 points affecting ISS and FSS.

Reports

• NJ1279 FSS Youth Scheduled Status Report (PDF) – displays a point in time of youth referrals in Scheduled status in the program’s Provider Queue.
• NJ2024 FSS Dashboard Report (PDF) – displays aggregate data in dashboard format of demographics, access, outcomes of FSS Link activity and utilization, all filtered by quarter and year.

These instructional guides will help orient you to the tools and features of CYBER.

• FSO Welcome Page (PDF) – buttons and links on the FSO Welcome Page.
• My Active Youth (PDF) – overview presentation of the functionality to assign youth to users.
• FSO and the Youth Record (Video) – video presentation of FSO access to the youth record Presentation link (PDF).

FANS Assessment

• FSO Instructional Guide (PDF) – detailed guide to Family Assessment for Needs and Strengths, progress notes. and functionality for Family Partners.
• FSO FANS (Video) – video presentation of the process to create and submit the Family Assessment Needs and Strengths Presentation link (PDF).

Progress Notes

• FSO Progress Notes Guide (PDF) – guide to progress notation types, subtypes, and functionality: creating and committing progress notes.

Reports

• NJ3011 Assessment Data FANS Report (PDF) – displays FANS created in a range of dates with related worker and youth information.
• NJ3012 Progress Notes FSO Report (PDF) – displays progress notes committed in a range of dates with worker and note type filters.
• NJ1400 FSO Referrals Report (PDF) – displays referrals opened in a range of dates of active or new referrals.
• NJ1401 FSO Visits and Meetings Report (PDF) – displays count of ‘visit’ type progress notes with note type, details, and worker filter.
• NJ1419 FANS Completed Report (PDF) – displays youth demographics and FANS scores and subtotals in a filtered range of dates, workers, and youth information.
• NJ1435 FSO CFT Attendance (PDF) – displays count and details of CFT meetings where the FSO participated.

These instructional guides will help orient you to the tools and features of CYBER.

• CYBER Overview for All Providers (PDF) – overview presentation of all main areas and functions in CYBER.
• Best Practice: Special Populations JJC (PDF) – behavioral health providers working with Juvenile Justice Commission-involved youth (including detention and court-involved youth) need to follow these special instructions.

Acronyms

• Provider Plan Assessment Acronyms (PDF) – chart of providers, plans, and assessment types.

Anomaly Function

• Anomaly Outlier Function (PDF) – overview and description of administrative and practice-related anomalies.

Document Upload

• Document Upload Functionality Guide (PDF) – guide to document upload functionality listing doc types and subtypes.

Diagnosis

• ICD-10 Instructional Guide (PDF) – guide to functionality for entering diagnoses and medications in plans, assessments, and from the face sheet Diagnosis tab.

Information for CSOC Providers

• Important Contact Information for CSOC Providers (PDF) – list of contact information for providers that include PerformCare, Children's System of Care, State Medicaid Fiscal Agent, and Rutgers University Behavioral Health Care.

My Active Youth

• CYBER Overview: My Active Youth (PDF) – overview of the functionality to create lists of assigned youth for users.

Progress Notes

• Telehealth Progress Notes (PDF) – description of Telehealth progress notation types used by providers to document how a remote meeting occurred.

Provider Details

• Instructional Guide for Provider Details (PDF) – guide to the use and functionality of the Provider Details tab, including managing detail relationships for IIH and setup of the randomizer for IIC providers.

Youth Record

• Face Sheet Instructional Guide (PDF) – detailed guide describing all components and functionality of the tabs on the youth face sheet.
• Face Sheet Overview Presentation (PDF) – overview of features, fields, and functionality on youth face sheet tabs and setting related user preferences.

These instructional guides will help orient you to the tools and features of CYBER.

• Welcome Page for IIC/BA (PDF) – buttons and links on the IIC/BA Welcome Page.
• Biopsychosocial (BPS) Assessment Reminders and Best Practices (PDF) – guide to the processes of assignment referral and turn back; BPS requirements, returned assessments, and troubleshooting.

Assessments

• Biopsychosocial (BPS) Narrative Training Guide (PDF) – guide to the requirements, components, and completion of the narrative section of the BPS. Narrative must be completed before the CANS strength and needs portion.
• Strengths and Needs Assessment (SNA) Tool Instructional Guide (PDF) – guide to the requirements and completion of each module of the SNA.

Billing

• IIC Billing Guide (PDF) – guide to understanding authorizations, authorization modification, determining eligibility, and setup for receiving payment for non-Medicaid billing.
• Instructional Guide for Entering Claims (PDF) – detailed guide to submitting claims using the Health Insurance Claim Form in CYBER for non-Medicaid authorizations.
• ICD-10 Instructional Guide (PDF) – guide to entering diagnosis: specific section on diagnosis entry requirement in the Health Insurance Claim Form.

Progress Notes

• Telehealth Progress Notes for IIC/IIH Providers (PDF) – description of Telehealth progress notation types used by IIC and IIH providers to document how a remote meeting occurred.

Provider Details

• Provider Details Instructional Guide (PDF) – guide to the use and functionality of the Provider Details tabs, including managing detail relationships for IIH and setup of the randomizer for IIC providers.

Security

• Role-Based Security for IIC Users (PDF) – guide describes the access to functionality based on the user’s assigned role (or title).

Treatment Plans

• IIC-BA Treatment Plan (PDF) – guide to each module of the IIC/BA Treatment Plan, including a detailed explanation of the tabs of the Matrix accordion.

These instructional guides will help orient you to the tools and features of CYBER.

• IIH/ISS Welcome Page (PDF) – buttons and links on the IIH/ISS Welcome Page.
• COVID-19 FAQs for ISS and FSS Providers (PDF) – FAQs and references about COVID-19 points affecting ISS and FSS.
• Overview of Individual Support Services Instructions and Process (PDF) – describes the array of in-home services available to youth with intellectual and developmental disabilities and is DD eligible.

Treatment Plans and Assessments

• Behavioral Support Plan (BSP) (PDF) – guide describes each module of the BSP including a detailed explanation of the tabs of the Matrix accordion (plan must be associated to the current FBA).
• Functional Behavioral Assessment (FBA) (PDF) – guide describes the requirements and modules of the FBA.
• Telehealth Progress Notes for IIC/IIH Providers (PDF) – description of Telehealth progress notation types used by IIC and IIH providers to document how a remote meeting occurred.
• Treatment Plan for Intensive In-Home (IIH) Individual Support Services (ISS) (PDF) – guide to each module of the IIH/ISS Treatment Plan, including a detailed explanation of the Matrix accordion.

These instructional guides will help orient you to the tools and features of CYBER.

• IU Welcome Page (PDF) – buttons and links on the IU Welcome Page.
• Instructional Guide for IU (PDF) – guide describes CYBER for the IU user including the youth Face Sheet, admission process, continued stay, document upload, progress notes, and viewing plans and assessments.

These instructional guides will help orient you to the tools and features of CYBER.

• MRSS Welcome Page (PDF) – buttons and links on the MRSS Welcome Page.
• CYBER Overview for All Providers (PDF) – overview presentation of all main areas and functions of CYBER.

AHH Link

• Adolescent Housing Hub Guide for CMO and MRSS (PDF) – guide provides an understanding of the functionality of the Adolescent Housing Hub.

Crisis Tracking

• Crisis Tracking Form (PDF) – presentation on the functionality and process of the Crisis Tracking Form that documents dispatch.

Reports

• NJ2037 Mobile Response Performance Profile (PDF) – dashboard with 16 reports of performance metrics that examine MRSS program context, program activities, program outcomes, and data quality.

Treatment Plans and Assessments

• Crisis Assessment Tool (CAT) Instructional Guide (PDF) – guide to the requirements and completion of each module of the CAT.
• MRSS Service Planning Checklist (PDF) – pre-submission checklist for MRSS Treatment Plans.

Youth Record

• Face Sheet Instructional Guide (PDF) – detailed guide describing all components and functionality of the tabs on the youth face sheet.
• Face Sheet Overview Presentation (PDF) – overview presentation of features, fields and functionality on youth face sheet tabs, and setting related user preferences.

These instructional guides will help orient you to the tools and features of CYBER.

• CCIS Welcome Page (PDF) – buttons and links on the CCIS Welcome Page.
• FFT, MST, and PHP Welcome Page (PDF) – buttons and links on the FFT, MST, and PHP Welcome Page.

Assessments

• Instructional Guide to the Needs Assessment (PDF) – guide to requirements and completion of each module of the Needs Assessment.

PHP Providers

• PHP Informational Guide (PDF) – instructions about when and how to register a youth with PerformCare.

These instructional guides will help orient you to the tools and features of CYBER.

• OOH Welcome Page (PDF) – buttons and links on the OOH Welcome Page.
• CYBER Overview for All Providers (PDF) – overview presentation of all main areas and functions of CYBER.
• OOH Providers Overview (PDF) – presentation for OOH providers covering the process of admission through transition, treatment planning, youth face street, progress notes, doc upload, historical access and reporting.

Progress Notes

• Instructional Guide for Treatment Home Stabilization Progress Notes (PDF) – guide to create treatment home stabilization progress notes to request stabilization services for youth who are at risk of jeopardizing current treatment due to pre-crisis situation.
• Treatment Home Stabilization Services Provider Communication/Process (PDF) – CSOC description of the OOH Treatment Home Stabilization Services via IIC/BA and IIH providers.

Reports

• NJ3003 Admissions Extract: OOH (PDF) – displays youth within a specific date range that were admitted to the OOH program.

Treatment Plans and Assessments

• Joint Care Review Checklist (PDF) – pre-submission checklist for the Out-of-Home Joint Care Review Treatment Plan, also reviewed by CMO.
• Strengths and Needs Assessment (SNA) Tool Instructional Guide (PDF) – guide to the requirements and completion of each module of the SNA.

YouthLink

• Access to the Office of Residential Services (PDF) – how to receive consultation from the Office of Residential Services to find beds in SPEC, PCR, and DAP programs.
• Instructional Guide for the Certification of Need (PDF) – guide that describes the process of certifying the OOH intensity of service that is correct for a youth.
• Instructional Guide to YouthLink for OOH (PDF) – guide that describes the documents and processes for identifying, admitting, transitioning, and discharging a youth.
• Transitional Joint Care Review Document Upload Checklist (PDF) – OOH providers will complete and upload the checklist with required documents for review at the time of the IOS determination.

Youth Record

• Face Sheet Instructional Guide (PDF) – detailed guide describing all components and functionality of the tabs on the youth face sheet.
• Face Sheet Overview Presentation (PDF) – overview presentation of features, fields, and functionality on youth face sheet tabs and setting related user preferences.

These instructional guides will help orient you to the tools and features of CYBER.

• Instructional Guide for Report Access (PDF) – guide for Level 3 users to access the Reports section and view, export, or print reports.

CMO Reports

• NJ2026 BHH Dashboard Report (PDF) – displays demographics, access (prior MRSS, OOH and DD service involvement with CSOC), outcomes, and utilization for the BHH population.
• NJ3000 Progress Notes Extract: CMO (PDF) – displays committed progress in a date range for youth open to the CMO.
• NJ3001 Authorization Extract: CMO (PDF) – displays youth in a date range who have an authorization for the CMO.
• NJ3002 Demographics Extract: CMO (PDF) – displays youth in a date range who are open to the CMO.

FSO Reports

• NJ3011 Assessment Data FANS Report (PDF) – displays FANS created in a range of dates with related worker and youth info.
• NJ3012 Progress Notes FSO Report (PDF) – displays progress notes committed in a range of dates with worker and note type filters.
• NJ1400 FSO Referrals Report (PDF) – displays referrals opened in a range of dates of active or new referrals.
• NJ1401 FSO Visits and Meetings Report (PDF) – displays count of ‘visit’ type progress notes with note type, details, and worker filter.
• NJ1419 FANS Completed Report (PDF) – displays youth demographics and FANS scores and subtotals in a filtered range of dates, workers, and youth information.
• NJ1435 FSO CFT Attendance (PDF) – displays count and details of CFT meetings where the FSO participated.

FSS Reports

• NJ1279 FSS Youth Scheduled Status Report (PDF) – displays a point in time of youth referrals in Scheduled status in the program’s Provider Queue.
• NJ2024 FSS Dashboard Report (PDF) – displays aggregate data in dashboard format of demographics, access, outcomes of FSS Link activity and utilization, filtered by year and quarter.

MRSS Reports

• NJ2037 Mobile Response Performance Profile (PDF) – dashboard with 16 reports of performance metrics that examine MRSS program context, program activities, program outcomes, and data quality.

OOH Reports

• NJ3003 Admissions Extract: OOH (PDF) – displays youth within a specific date range that were admitted to the OOH program.

These instructional guides will help orient you to the tools and features of CYBER.

General

• Secure Email Quick Reference Guide (PDF) – brief document that describes how to access secure emails from PerformCare.
• Security Awareness and CYBER (PDF) – presentation informs CYBER users of the following: protecting PHI, safeguarding passwords, securing user network, WIFI risks, and reporting compromised accounts.

Login and Password

• Password Reset for All Providers (PDF) – guide describes the password reset functionality for all users.
• CYBER Password Reset Functionality (Video) – describes the password reset functionality. Presentation link (PDF).

Security Administrator

• Welcome Page Features for High-Level Access (PDF) – guide describes Role-Based security and associated Welcome Page functionality.
• CYBER Security Administrator Instructional Guide (PDF) – detailed guide for security administrators to manage users in CYBER. Includes activation, deactivation, password reset, and all security group descriptions.
• CYBER Security Administrator Quick Reference Guide (PDF) – brief guide to the most common Security Administrator functions.
• Instructional Guide to Role-Based Security (PDF) – guide describes how plan level security affects document submission and approval.

• Welcome Page for SUT (PDF) – buttons and links on the SUT Welcome Page.

Assessments

• Instructional Guide to the Level of Care Index (LOCI) (PDF) – detailed guide to all the modules of the LOCI.
• Strengths and Needs Assessment (SNA) Tool Instructional Guide (PDF) – guide to the requirements and completion of each module of the SNA.

CYBER Service Desk – Call 1-877-652-7624 Service Desk technicians will assist with CYBER challenges, billing issues and clinical questions.

Customer Support Request Form – Enter a question or request through a secure online form on the PerformCare website: www.performcarenj.org/helpdesk/. The form has a wide range of issues listed and specific requirements that help capture essential information. Documents may be uploaded. 

These documents address provider information about Telehealth features in CYBER.

All Providers

• Telehealth Progress Notes Overview for Community Providers (PDF) – description of Telehealth progress notation types used by providers to document how a remote meeting occurred.

CMO

• CMO Progress Notes Overview (PDF) – brief guide to CMO progress note notation types, subtypes, and their definitions.

FSO

• FSO Progress Notes Guide (PDF) – guide to progress notation types and subtypes, and functionality: creating and committing progress notes.

IIC/IIH

• Telehealth Progress Notes for IIC/IIH Providers (PDF) – description of Telehealth progress notation types used by IIC and IIH providers to document how a remote meeting occurred.

MRSS

• Telehealth Overview for MRSS (PDF) – overview of telehealth changes to MRSS Crisis Tracking and progress notes.