Provider Training

Providers can utilize the documents and modules below for CYBER and Children's System of Care (CSOC) provider operations training to better support the quality care of New Jersey's families and youth.

The PerformCare New Jersey website provides resources to support providers’ use and navigation of CYBER 2.0. Information will be periodically updated post-deployment to reflect the new screens and functionality within CYBER 2.0.

Updated documents will have the CYBER 2.0 icon appear next to them. 2.0

Documents that previously were not available will have a "New" icon appear next to them. New

If there are any questions regarding the anticipated changes to the Provider Training page, please reach out to pcnjtraining@performcarenj.org.

Certification training

Are you looking for certification training for behavioral assistants and Information Management Decision Support (IMDS) tools or ongoing trainings on CSOC topics relevant to you or your staff? CSOC partners with Rutgers University to provide these trainings and more to CSOC providers and other community members.

2024 CYBER training sessions

CYBER training sessions will begin in May and continue through December 2024. These training sessions will benefit users who are new to CYBER as well as provide refresher training for current CYBER users. Training is customized to each provider type.

Please refer to the May-June CYBER Training Schedule (PDF) and ensure you register early for your designated provider trainings. Training sessions are conducted via Zoom. Users must register to attend training. Once registration is complete, users should receive a registration confirmation that provides the Zoom link for the training. If your email is entered incorrectly, you will not receive the Zoom link or materials.

These instructional guides will help orient you to the tools and features of CYBER.

AHH Link

Security

For OAS Users

These instructional guides will help orient you to the tools and features of CYBER.

These instructional guides will help orient you to the tools and features of CYBER.

For CMO/OOH/SUT Providers

For IIC/SUT Providers

For MRSS Providers

For MST/FFT/PHP/CCIS Providers

These instructional guides will help orient you to the tools and features of CYBER.

All Providers

For IIC and SUT Providers

For IIC Providers

  • IIC Billing Guide (PDF) 2.0 – guide to understanding authorizations, authorization modification, determining eligibility, and setup for receiving payment for non-Medicaid billing.

For CMO and MRSS Providers

These instructional guides will help orient you to the tools and features of CYBER.

Treatment Plans and Assessments

YouthLink/Adolescent Housing Hub Link

For Behavioral Health Homes

Reports / Data Extracts

Youth Record

These instructional guides will help orient you to the tools and features of CYBER.

These instructional guides will help orient you to the tools and features of CYBER.

Reports

These instructional guides will help orient you to the tools and features of CYBER.

FANS Assessment

Progress Notes

Reports

These instructional guides will help orient you to the tools and features of CYBER.

Acronyms

Anomaly Function

Document Upload

Diagnosis

  • ICD-10 Instructional Guide (PDF) 2.0 – guide to functionality for entering diagnoses and medications in plans, assessments, and from the face sheet Diagnosis tab.

Information for CSOC Providers

My Active Youth

Progress Notes

Provider Details

Youth Record

These instructional guides will help orient you to the tools and features of CYBER.

Assessments

Billing

  • IIC Billing Guide (PDF) 2.0 – guide to understanding authorizations, authorization modification, determining eligibility, and setup for receiving payment for non-Medicaid billing.
  • Instructional Guide for Entering Claims (PDF) 2.0 – detailed guide to submitting claims using the Health Insurance Claim Form in CYBER for non-Medicaid authorizations.
  • ICD-10 Instructional Guide (PDF) 2.0 – guide to entering diagnosis: specific section on diagnosis entry requirement in the Health Insurance Claim Form.

Progress Notes

Provider Details

  • Provider Details Instructional Guide (PDF) 2.0 – guide to the use and functionality of the Provider Details tabs, including managing detail relationships for IIH and setup of the randomizer for IIC providers.

Security

Treatment Plans

  • IIC-BA Treatment Plan (PDF) – guide to each module of the IIC/BA Treatment Plan, including a detailed explanation of the tabs of the Matrix accordion.

These instructional guides will help orient you to the tools and features of CYBER.

Progress Notes

Treatment Plans and Assessments

These instructional guides will help orient you to the tools and features of CYBER.

  • IU Welcome Page (PDF) – buttons and links on the IU Welcome Page.
  • Instructional Guide for IU (PDF) – guide describes CYBER for the IU user including the youth Face Sheet, admission process, continued stay, document upload, progress notes, and viewing plans and assessments.

These instructional guides will help orient you to the tools and features of CYBER.

AHH Link

Crisis Tracking

  • Crisis Tracking Form (PDF) 2.0 – presentation on the functionality and process of the Crisis Tracking Form that documents dispatch.

Reports

Treatment Plans and Assessments

Youth Record

These instructional guides will help orient you to the tools and features of CYBER.

Assessments

PHP Providers

These instructional guides will help orient you to the tools and features of CYBER.

Progress Notes

Reports

Treatment Plans and Assessments

YouthLink

Youth Record

These instructional guides will help orient you to the tools and features of CYBER.

CMO Reports

FSO Reports

FSS Reports

MRSS Reports

OOH Reports

These instructional guides will help orient you to the tools and features of CYBER.

General

Login and Password

Security Administrator

Assessments

CYBER Service Desk – Call 1-877-652-7624 Service Desk technicians will assist with CYBER challenges, billing issues and clinical questions.

Customer Support Request Form – Enter a question or request through a secure online form on the PerformCare website: www.performcarenj.org/helpdesk/. The form has a wide range of issues listed and specific requirements that help capture essential information. Documents may be uploaded. 

These documents address provider information about Telehealth features in CYBER.

All Providers

CMO

FSO

IIC/IIH

MRSS